Support Services
How good would a premium product be without a great support system? Health Direct goes to great lengths to ensure that your needs are met and upheld at all times.
Consulting Services:
- Certified Geriatric Pharmacists
- Perform regular chart reviews
- Support regulatory compliance
- Make cost savings recommendations
- Attend regular Q/A meetings
Documentation and Reports:
- Dedicated medical records representatives
- We provide customized forms including MARs, physician order forms, treatment sheets and insulin sheets
- Customized reports for cost containment and medication management
Educational Support:
- Webinars
- Newsletters
- Teleconferences
Our Team Approach:
- Designated C.S. Technician for each facility
- Personal billing representative
- Medicare Part D Team
- Implementation/transition team
- Dedicated medical records representative
- Our retail pharmacy network.
24 Hour Services:
- 24 hour access to our pharmacists
- Network of retail pharmacies
- Customized emergency drug boxes
- Customized narcotic boxes
- On-call drivers
Med D
- Dedicated Medicare Part D team to:
- Perform regular PDP audits
- Make PDP recommendations
- Supply monthly resident PDP reports
- Personal billing representative to answer your staff & family members questions
Cost Effective Management:
- We maximize your residents PDP
- We perform PDP audits to insure your residents are getting maximum coverage
- Establish Formularies for Cost Containment
- Customized Delivery Dispensing
Billing / Accounts Payable:
- No co-pays on facility invoices
- No Medicaid Pending Charges on facility invoices
- We have a dedicated Prior Authorization representative, P.A. are
initiated by HealthDirect and followed up on an weekly basis
“HealthDirect Pharmacy has saved our organization over 15% on pharmacy cost from our previous vendor.”
Karen Jefferys
Finger Lakes Center for Living
Transition / Implementation:
- A detailed and structured implementation process
- Our team of professionals works with your staff throughout the transition process.
- Our dedicated implementation team creates a seamless transition from your old vendor to HealthDirect/Kinney.
